23 march and my 5th week in reception.....

By now i have learned that :

• recons are important
• when a manager gives you a task, make sure that one is completed before doing another.
• when booking activities, get all the details (name, number, house number, reservation number, time of activitiy)
• make hundred percent sure you tell the geust when their activity is. dubble booking is a drag :( 
• when an arriving geust reaches your desk, explain clearly that conservation is not returnable!!!
• key and breakage deposit is returnable..........
• check that the key number you give to the geust coinsides with their reservation.. running after a geust to give him the right key is exhuasting.
• when in the workplace and its getting stressful, just relax and treat all geust special. dont spin, forget to post payments and dubble book geust. handel every geust with grace until the last post.
• sometimes in reception there might be friction, because there are many people in such small space, remember that whatever you are feeling, they might be feeling too. take a body break and chill out. yelling and over reacting will solve nothing.
• have a mini (feedback) meeting at the end of each day and resolve the small problems, brain storm them and think of salutions together. that way you can avoid arguments or dissapointed co-workers.